"Easy Returns Up To 30 Days From Purchase"
Our main priority is customer service. In fact, over 30% of our business is made up of referrals from happy customers. That's why we offer a 100% Satisfaction Guarantee. Our return policy allows you to return your item up to 30 days from the original date of purchase for any reason.
Damaged / Defective Item Return Policy:
If your item arrived damaged or defective, please give our customer service department a call. We will be happy to replace the item for you free of charge. We will pay for shipping both ways and do our best to rush a new product to your doorstep. We understand that there is nothing worse than receiving something that does not work, and we will do everything within our power to correct the problem as fast as possible.
General Return Policy:
If you receive your item and find that you don't like it, or it simply does not meet your needs you can return it to us at any time within 30 days of your original purchase date. Simply call our customer service number to obtain a RMA and send it back to us. We will provide a refund of your purchase price excluding our shipping and handling costs. Please note that many of our products ship for free, but if they are returned our actual shipping costs will still be deducted from the refund.
- Call our customer service number to obtain a RMA Number. (Return Merchandise Authorization) 1-877-771-2471
* Please note: Non-defective items returned to us may be subject to a restocking fee. If the item to be returned is a special order, damaged, missing parts or literature or is in a condition other than the way you received it, we reserve the right to deny the return.
** All returns MUST have a valid RMA number. If an item is returned
without an RMA number, it will be returned to the sender and no refund
/ exchange will be made.
*** Moisture Analyzers and Calibration Weights are not returnable.